Return Policy

At Somaluxe.com, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help. Please review our return policy below:

  1. Returns:
    • You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
    • To initiate a return, please contact our customer service team on the Contact Page with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
  2. Refunds:
    • Once your return is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.
  3. Exchanges:
    • If you received a defective or damaged item and need to exchange it for the same item, please contact our customer service team with your order number and details about the issue. We will guide you through the exchange process.
  4. Exceptions:
    • Some items are non-returnable, such as used items or lip balms.
  5. Shipping:
    • To return your product, please mail your product to
      • Somaluxe Returns, PO BOX 3065, Huntington Station, NY 11746
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  6. Late or Missing Refunds:
    • If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.
  7. Contact Information: